• Payment is due at the time of online or phone booking via credit/debit card unless other arrangements are made with CaMo-NYC in advance. Sorry, no cash or personal checks. 

 

• Minors under 18 years of age may not book any CaMo-NYC services and must be accompanied by a parent or an adult with legal consent.

 

• Proof of age and identity may also be requested at any time.  

 

• Rates quoted prior to service are for the cost of services within time allotted. Additional services or delayed procedures will affect pricing past 6pm.

 

STANDARD WAIT TIME & AFTER-HOURS FEES:

Standard wait time- Fees of $25 per 15 minutes over the arranged pick up time.

We will coordinate the pickup and ensure the patient is picked up as scheduled.

 

• No additional stops are permitted between the facility and the destination provided at the time of booking. Any changes to the destination must be requested and approved at least 24 hours before the scheduled pickup time.

 

• For clients who require a pharmacy stop, this service is available with our Standard and Enhanced bookings. Please note that our Basic service does not include any additional stops

 

TRANSPORTATION COMPLIANCE & LIABILITY:

• Patients must use the transportation service provided by CaMo-NYC to the designated drop-off location specified at booking.

• If a patient chooses to take an alternative form of transportation instead of our provided car service, CaMo-NYC reserves the right to withhold companion accompaniment. This policy is in place to ensure the safety of both the patient and our companions.

• CaMo-NYC is not responsible for any lost or missing items. However, our team will always conduct a thorough check of the vehicle, including seats and doors, to help ensure that no belongings are left behind. CaMo-NYC is not responsible for any incidents, injuries, or liabilities arising from a patient’s decision to disregard this policy.

• By booking with CaMo-NYC, the patient acknowledges and agrees that any deviation from the agreed-upon transportation arrangement releases CaMo-NYC from all liability.

• CaMo-NYC  is not responsible for any lost/misplaced personal property.

• CaMo-NYC  reserves the right to refuse service if a client is deemed medically, physically, or mentally unsuitable for transport. 

• CaMo-NYC  reserves the right to decline transporting clients who leave a facility against medical advice (“AMA”), or if a CaMo-NYC  team member and/or driver is/feels unsafe in any way. 

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CAMO-NYC CANCELLATION POLICY

• Procedure canceled by a healthcare provider (HCP):100% refund upon verification with HCP

• Greater than 48 hours before appointment: 100% refund, minus $50 booking fee

• Greater than 24 hours before appointment: 50% refund

• Less than 24 hours before appointment: Full charge* 

• No shows, no calls: No refund

 

*50% off future booking if rescheduled within 30 days from original appointment date.